Welcome to L&S Gifts. These terms apply when you buy from ls-gifts.co.uk. By placing an order you agree to them — please read them before you buy. Nothing in these terms affects your statutory rights as a UK consumer.
About us
L&S Gifts is a family-run UK business selling personalised gifts, printed to order. Contact: hello@ls-gifts.co.uk. 3D-printed items sold on this site are made by Evie’s 3D Prints, part of the same family business.
Orders
Your order is an offer to buy; we accept it when we email your order confirmation. Occasionally we may need to decline or cancel an order (for example if an item is unavailable or was mispriced) — if so we’ll tell you and refund anything you’ve paid. Please check your personalisation details carefully before ordering: we print exactly what you enter, including spelling.
Personalised items
Personalised items are made specially for you. Under the Consumer Contracts Regulations 2013, the usual 14-day change-of-mind cancellation right doesn’t apply to personalised goods. This doesn’t affect your rights if an item is faulty (see Returns). Please only upload text or images you have the right to use — you’re responsible for the content of your personalisation, and we may decline orders containing offensive or infringing content.
Prices and payment
Prices are in pounds sterling. Delivery is £2.49 for UK orders under £30 and free on orders of £30 or more; optional gift wrapping is charged per item as shown. Payment is taken securely at checkout by our payment providers — we never see or store your full card details.
Delivery
Items are printed to order — please allow 1–2 working days for us to make your order, with most UK orders arriving within 2–3 working days of dispatch, fully tracked. Full details are on our Delivery & Returns page. Delivery estimates aren’t guaranteed dates, and we deliver to UK addresses only.
Returns and faulty items
Non-personalised items: you can cancel within 14 days of delivery and return unused items in their original condition for a refund. Personalised items: can’t be returned for a change of mind, but if anything arrives damaged, faulty or not as described, contact us within 14 days with a photo and we’ll replace or refund it — that’s the Consumer Rights Act 2015 and we take it seriously. Refunds go back to your original payment method.
Our liability
We’re responsible for foreseeable loss caused by our breach of these terms, up to the value of your order. We don’t exclude liability where it would be unlawful to do so (including for death or personal injury caused by negligence). We’re not liable for delays outside our control (such as postal disruption), though we’ll always help put things right.
General
These terms are governed by the law of England and Wales, and disputes can be dealt with by the courts of England and Wales (or your local UK courts if you live elsewhere in the UK). If any part of these terms is found unenforceable, the rest still applies. Our Privacy Policy and Cookie Policy explain how we look after your information.
Last updated: 13 July 2026